Privacy Policy
This Policy governs and covers S Media – TDN Fiber hereinafter, (The Company) is dedicated to protect our Users personal information that the Company collects and receives from time to time, including information related to previous usage, (if any) of the Company’s products and services.
Personal information refers to all such information about the Users that are personally identifiable like Name, Contact Address, E-mail ID, Phone number etc. and/or any such information deemed relevant within the ground and scope of this Privacy Policy.
The construed personal information, with relevant admissible proofs must sustain and support such claim. Therefore it may be stated, that the Company only peruse to collect the personal information for a variety of regulatory and business purposes and /or for specific, general and statutory purposes only. .
These at present include, but does not limit to, fulfilling these requests for Products and Services, upgrade our services, interact with the Users, conduct various research and development, conduct statutory, legal, regulatory, fraud/crime prevention and general audit requirements.
Refund & Cancellation policies
If customer wants to cancel the service before installation, he shall get 100% refund.
If customer wants to unsubscribe the services after two or three months then he will not get any refund.
But prior to service being provisioned due to inability of Service Provider / Company to deliver service within agreed period, no charges will be levied to the subscriber. (Standard delivery period is 7 days from the date of clearance of the cheque; paid towards subscription charges.)
But prior to service being provisioned due to decision of the subscriber, all one time charges such as installation charges, activation charges, transactional charges charged as per online payments made by customer etc will be forfeited.
After service provisioning; all one time, recurring charges will be payable as applicable.
Any refund , if applicable, will be paid to the subscriber within 15 working days from account termination. Account termination will be done on receipt of CPE in working condition and settlement of all balance outstanding will be carried out in 3 working days & communication would be made to customer through SMS.